Shipping Policy

TopGunCostume.com is a Holy Monkey Inc company.

Same Day Shipping:
Orders received before 12PM Noon Pacific Standard Time weekdays are generally shipped the same day unless otherwise specified. This is our standard procedure, but it is not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.

Address Requirements:
We primarily ship via UPS and USPS, but other methods of shipping may be used at our discretion. Therefore, please provide a physical address that all major carriers can deliver to, and be sure that your ship-to address is accurate. All carriers will charge a re-routing fee if a package is re-routed due to an incorrect or incomplete address. We reserve the right to pass this re-routing fee on to you when this situation occurs. You will be notified by e-mail in such a case. If for any reason your package needs redirecting, you will be charged for that added service.

Shipping Methods:
You have the choice of the shipping methods below. Please select the one that best suits your needs. Please note that Saturday, Sunday and holidays are not considered delivery days.

UPS SERVICES

• UPS GROUND: Delivery in 5 business days (most areas) not counting the day it is shipped.
• UPS NEXT DAY AIR: Next business day by 3:00 P.M.
• UPS 2nd DAY AIR: Second business day (by end day), not counting the day shipped.
• UPS 3 DAY SELECT: Third business day (by end of day), not counting the day shipped.

USPS SERVICES

• USPS PRIORITY MAIL: Delivery in 2-3 business days (most areas) not counting the day it is shipped.*
• USPS Priority Mail International: Delivery in 6-10 business days (most areas) not counting the day it is shipped.*
• *APO/FPO Priority Mail Delivery to military bases will require a few additional days.
  

NOTE: Due to an increase in the relationship between credit card fraud and P.O. Box addresses, we will no longer be able to ship to P.O. Box addresses. Please provide a valid business or residential address at checkout. If you are unable to change your PayPal address or if you have received an email from our customer service department requesting a non P.O. Box address, please contact us by phone at 951-703-4855 or email at customerservice@holymonkeyinc.com

Shipping Rates:
Shipping rates vary by item. You will be given the choice and cost of all shipping methods during checkout. All shipping charges are based on the destination of your package as well as shipping weight and dimensions. Shipping weight is determined by the estimated weight of all item(s) plus the necessary packing materials and the shipping box.

International Shipping: We are happy to ship your order internationally. However, certain restrictions do apply.

Address Verification:
Holy Monkey Inc does not verify each ship-to address individually prior to shipment. Therefore, if your address requires any additional country specific information for your package to arrive in a timely manner, please make sure you have provided it. You can do this either by emailing us or by adding a note to your PayPal checkout. You can also call us at 951-703-4855. Once your shipment leaves the United States, we have no control over the package and you will have to deal with the carrier directly to resolve any issues related to your shipment.

Customs:
Holy Monkey Inc is not responsible for any delays caused by, or packages held by, customs. Many countries have laws that restrict the entry of certain goods. Because the laws of each country are constantly changing, we cannot be held responsible should your item be seized or rejected by customs. We will not refund the cost of shipping or the cost of goods. If your package is returned to us, we will issue you a refund for the goods only. Should you desire to have the package shipped again, or to an alternate address, you will have to pay for shipping again. Customers accept full responsibility for determining if the products you are ordering violate your country's laws.

We strongly suggest you check with your local customs agency prior to placing your order.

Package Tracking

You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

UPS Tracking
USPS Track & Confirm

Other Shipping Information:

Holy Monkey Inc is bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier, liability of the package no longer lies with Holy Monkey Inc. We are therefore not liable for lost or stolen merchandise. Holy Monkey Inc will not refund or reship any package that has been marked as "Delivered" by the carrier, even if recipient claims non-receipt. It is possible that the package was left with neighbors, behind a bush, in the garage, between the doors, etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed. Holy Monkey Inc has no control over a carrier’s decision if your location is considered “safe” to leave a package. If this happens, the carrier will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier’s directions on the notice for delivery of your package. If any package is returned to Holy Monkey Inc for any reason, no refund for shipping charges will be issued.

Any pick-ups from our store must be done at the Mira Loma, California location.
10250 Birtcher Drive (Building 9), Mira Loma, CA 91752 USA

Questions on our shipping policy?

Email: customerservice@holymonkeyinc.com